Gazi Shop – Return Policy

At Gazi Shop, your satisfaction is our priority. If you are not fully happy with your purchase, we are here to help with a simple and transparent return process.

1. Return Window

Customers may initiate a return within 7 days from the date of delivery.
Note: During special promotions or holidays, we may offer an extended return window.

2. Eligibility Criteria

To qualify for a return, the item must be:

• Unopened, unused, and undamaged

• In its original packaging with all tags, labels, and accessories

• Purchased directly from Gazi Shop (orders from third-party sellers are not eligible)

Non-Returnable Items

Some items cannot be returned:

• Personalized or custom-made products

• Perishable goods

• Intimate or hygiene-related items (e.g., undergarments, cosmetics if opened)

• Digital products or gift cards

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support at:
   Email: support@gazishop.com
   

2. Our team will provide:
   ✔ A return authorization
   ✔ A return form or instructions
   ✔ (If applicable) A prepaid shipping label

3. Pack the item securely in the original box or a similar protective package.

4. Include any required documentation such as the order number or return form.

5. Ship the item to the provided return address.

4. Refund or Exchange Options

Once your returned item is received and inspected, we offer the following options:

✔ Full Refund

Refund issued to your original payment method.

✔ Store Credit

Credit added to your Gazi Shop account for future purchases.

✔ Exchange

We will replace your item with the same product or another item of your choice (price difference applies).

Refund Processing Time:
Please allow 5–10 business days for the refund to appear after we process your return.

5. Shipping Costs

• Customer-Paid Returns:
  Customers are responsible for return shipping costs for non-defective items.

• Seller-Paid Returns:
  If the product arrives damaged, defective, or incorrect, Gazi Shop will provide a prepaid return label or reimburse the shipping cost.

6. Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us within 48 hours of delivery.

2. Provide photos or videos of the issue.

3. We will offer a replacement or full refund at no additional cost.

7. Contact Information

For all return-related queries, please contact:

Email: support@gazishop.com
Phone: +88 01963421035
Website: www.gazishop.com